Here you will find answers to the most frequently asked questions about products, orders, deliveries and returns.
If you don't find the information you're looking for, contact us – we're always ready to help! 💖
📧 Email: hello@meriboo.com
📞 Phone: +359 2 491 0270
🍼 Product questions
Is it suitable for newborns?
Yes, all of our products are made of 100% merino wool – hypoallergenic and extremely gentle for the little ones.
Does merino overheat?
No – merino “breathes” and regulates temperature. The baby is warm in winter and cool in summer.
How is merino wool washed?
It is easy to wash on a wool program (30°C). The fabric is durable and retains its shape, even after many washes.
Does merino sting?
No! We only use fine merino – soft as a cloud, without discomfort to the skin.
Where are the products manufactured?
All products are made in Bulgaria, according to European quality and safety standards.
🛒 Orders
How do I place an order?
- Online – add the products to the cart and follow the steps.
- By phone – call +359 2 491 0270 and our operator will help you.
Important: Check that your details (address, phone number and email) are entered correctly.
🚚 Delivery
You can find all delivery terms here:
👉 See more about delivery and payment
💳 Payment
Details about payment methods are available here:
👉 See more about delivery and payment
🔄 Return & Exchange
You can find information about returns and exchanges here:
👉 See more about returns and exchanges
📦 Order Tracking
After sending, you will receive an email with a tracking number, through which you can monitor the movement of your order in the courier's system.
🛠 Wrong or defective product
Don't worry – we will solve the problem quickly and free of charge for you!
Contact us at hello@meriboo.com and send a photo of the product. We will arrange a replacement or return at our expense.
🛍️ Out of stock
You can subscribe to a notification when the product is back in stock – on the product page, click the "Notify me" button.
🏬 Physical store
We currently operate only online, which allows us to offer better prices and convenient delivery directly to you.
📞 Additional help
Do you have a question or hesitation? Write to us or call us – we will assist you personally.
📧 Email: hello@meriboo.com
📞 Phone: +359 2 491 0270